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Aged Care Compass

Boollam Boollam Aged Care Centre

376 Warrigal Road, Cheltenham VIC 3192

Cheltenham3192

Overview

Boollam Boollam Aged Care Centre is a residential aged care home in Cheltenham VIC 3192, in the Kingston local government area.

Sources: Service List, as at .

Overall Star Rating
4 out of 5
Registered places
100
Provider register entry
Monash Health
Registration status
Registered

Quality

Source: Star Ratings, as at

Every figure here is published by the Department of Health, Disability and Ageing. Aged Care Compass publishes them unchanged and does not rate homes itself.

Residents' experience
4 out of 5
Compliance
5 out of 5
Staffing
5 out of 5
Quality measures
2 out of 5

What residents said

Source: Star Ratings, as at · Survey conducted in 2026

An independent team surveys residents for the Residents' experience rating. Each figure is the percentage of residents surveyed who gave that answer.

  1. Do you like the food here?

    Always
    33%
    Most of the time
    38%
    Some of the time
    14%
    Never
    14%

  2. Do you feel safe here?

    Always
    81%
    Most of the time
    10%
    Some of the time
    5%
    Never
    5%

  3. Is this place well run?

    Always
    81%
    Most of the time
    10%
    Some of the time
    5%
    Never
    5%

  4. Do you get the care you need?

    Always
    86%
    Most of the time
    0%
    Some of the time
    10%
    Never
    5%

  5. Do staff know what they are doing?

    Always
    57%
    Most of the time
    24%
    Some of the time
    14%
    Never
    5%

  6. Are you encouraged to do as much as possible for yourself?

    Always
    76%
    Most of the time
    10%
    Some of the time
    10%
    Never
    5%

  7. Do staff explain things to you?

    Always
    71%
    Most of the time
    10%
    Some of the time
    5%
    Never
    14%

  8. Do staff treat you with respect?

    Always
    76%
    Most of the time
    10%
    Some of the time
    14%
    Never
    0%

  9. Do staff follow up when you raise things with them?

    Always
    67%
    Most of the time
    19%
    Some of the time
    10%
    Never
    5%

  10. Are staff kind and caring?

    Always
    76%
    Most of the time
    14%
    Some of the time
    5%
    Never
    5%

  11. Do you have a say in your daily activities?

    Always
    71%
    Most of the time
    19%
    Some of the time
    0%
    Never
    10%

  12. How likely are you to recommend this residential aged care home to someone?

    Always
    71%
    Most of the time
    10%
    Some of the time
    10%
    Never
    10%

Questions and answer options are shown as the Department of Health, Disability and Ageing publishes them. Figures are rounded, so one question's answers may not add to 100.

Regulatory decisions

Source: Star Ratings, as at

The Star Ratings extract names the main regulatory decision that informs a home's Compliance rating. It may be a decision that is no longer in force.

Compliance rating reason, as published
No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

This is not a full compliance history. The Aged Care Quality and Safety Commission publishes its regulatory decisions at agedcarequality.gov.au.

Quality measures

Source: Star Ratings, as at · Measured January to March 2026

The Quality measures star rating is calculated from these areas of care. Each figure is the percentage of residents affected. Lower is better.

MeasureThis homeMedian across homes
Had a fall risk-adjusted24%30%
Major injury from a fall risk-adjusted1%1%
Pressure injuries risk-adjusted1%0%
Significant unplanned weight loss risk-adjusted4%7%
Restrictive practices used41%17%
Prescribed nine or more medicines51%35%
Antipsychotics without a psychosis diagnosis23%9%

* Risk-adjusted by the Department of Health, Disability and Ageing.

Median calculated by Aged Care Compass across homes in this directory with a published figure.

Care minutes

Source: Star Ratings, as at · Measured January to March 2026

Care-minute targets reflect residents' assessed acuity; a higher target is not a higher standard.

Up to 10% of the registered nurse target can be met by enrolled nurses.

Actual care minutes
308 minutes per resident per day
Target care minutes
205 minutes per resident per day
Difference
+103 min
Actual registered nurse minutes
137 minutes per resident per day
Target registered nurse minutes
42 minutes per resident per day
Registered nurse difference
+95 min

Funding

Source: Service List, as at

Annual Commonwealth funding (2024-25)
$0.00
Funding per bed per day
$0.00 per bed per day

Provider

The Service List names Monash Health, a state government organisation, as its provider.

Sources: Service List, as at ; Star Ratings, as at .

All residential homes listed for Monash Health

Other residential homes nearby

Up to 6 homes within 20 km in the same state, chosen by straight-line distance between Service List locations and listed by suburb.

All residential homes in Kingston, VIC

Data source

Service information: Service List, edition 2025-06-30.

Ratings, care minutes, quality measures, residents' survey answers and regulatory decisions: Star Ratings, edition 2026-08-01.

Provider registration: ACQSC provider register, edition 2026-08-13.