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Aged Care Compass

Southern Cross Care St Martha's Residential Aged Care

3-7 Leisure Drive, Banora Point NSW 2486

Garden courtyard with flowers and a covered gazeboTwo residents talking in a sitting room beside bookshelvesDining room with set tables and courtyard doors+1 photograph — starting at photograph 5 of this home’s 5

Photos: Southern Cross Care (NSW & ACT), copied . Is one of these yours?

Overview

Southern Cross Care St Martha's Residential Aged Care is a residential aged care home in Banora Point NSW 2486, in the Tweed local government area.

Sources: Service List, as at .

Overall Star Rating
4 out of 5
Registered places
40
Provider register entry
Southern Cross Care (NSW & ACT) Limited
Registration status
Registered

Quality

Source: Star Ratings, as at

Every figure here is published by the Department of Health, Disability and Ageing. Aged Care Compass publishes them unchanged and does not rate homes itself.

Residents' experience
4 out of 5
Compliance
5 out of 5
Staffing
4 out of 5
Quality measures
5 out of 5

What residents said

Source: Star Ratings, as at · Survey conducted in 2026

An independent team surveys residents for the Residents' experience rating. Each figure is the percentage of residents surveyed who gave that answer.

  1. Do you like the food here?

    Always
    8%
    Most of the time
    33%
    Some of the time
    58%
    Never
    0%

  2. Do you feel safe here?

    Always
    75%
    Most of the time
    17%
    Some of the time
    8%
    Never
    0%

  3. Is this place well run?

    Always
    58%
    Most of the time
    33%
    Some of the time
    8%
    Never
    0%

  4. Do you get the care you need?

    Always
    75%
    Most of the time
    25%
    Some of the time
    0%
    Never
    0%

  5. Do staff know what they are doing?

    Always
    33%
    Most of the time
    67%
    Some of the time
    0%
    Never
    0%

  6. Are you encouraged to do as much as possible for yourself?

    Always
    67%
    Most of the time
    17%
    Some of the time
    8%
    Never
    8%

  7. Do staff explain things to you?

    Always
    42%
    Most of the time
    33%
    Some of the time
    25%
    Never
    0%

  8. Do staff treat you with respect?

    Always
    75%
    Most of the time
    25%
    Some of the time
    0%
    Never
    0%

  9. Do staff follow up when you raise things with them?

    Always
    50%
    Most of the time
    42%
    Some of the time
    8%
    Never
    0%

  10. Are staff kind and caring?

    Always
    100%
    Most of the time
    0%
    Some of the time
    0%
    Never
    0%

  11. Do you have a say in your daily activities?

    Always
    83%
    Most of the time
    17%
    Some of the time
    0%
    Never
    0%

  12. How likely are you to recommend this residential aged care home to someone?

    Always
    92%
    Most of the time
    8%
    Some of the time
    0%
    Never
    0%

Questions and answer options are shown as the Department of Health, Disability and Ageing publishes them. Figures are rounded, so one question's answers may not add to 100.

Regulatory decisions

Source: Star Ratings, as at

The Star Ratings extract names the main regulatory decision that informs a home's Compliance rating. It may be a decision that is no longer in force.

Decision
Directions - To revise Plans for Continuous Improvements (PCI)
Applied
Ends
Compliance rating reason, as published
No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

This is not a full compliance history. The Aged Care Quality and Safety Commission publishes its regulatory decisions at agedcarequality.gov.au.

Quality measures

Source: Star Ratings, as at · Measured January to March 2026

The Quality measures star rating is calculated from these areas of care. Each figure is the percentage of residents affected. Lower is better.

MeasureThis homeMedian across homes
Had a fall risk-adjusted25%30%
Major injury from a fall risk-adjusted2%1%
Pressure injuries risk-adjusted0%0%
Significant unplanned weight loss risk-adjusted0%7%
Restrictive practices used2%17%
Prescribed nine or more medicines39%35%
Antipsychotics without a psychosis diagnosis0%9%

* Risk-adjusted by the Department of Health, Disability and Ageing.

Median calculated by Aged Care Compass across homes in this directory with a published figure.

Care minutes

Source: Star Ratings, as at · Measured January to March 2026

Care-minute targets reflect residents' assessed acuity; a higher target is not a higher standard.

Up to 10% of the registered nurse target can be met by enrolled nurses.

Actual care minutes
213 minutes per resident per day
Target care minutes
203 minutes per resident per day
Difference
+10 min
Actual registered nurse minutes
47 minutes per resident per day
Target registered nurse minutes
42 minutes per resident per day
Registered nurse difference
+5 min

Funding

Source: Service List, as at

Annual Commonwealth funding (2024-25)
$4,416,612.93
Funding per bed per day
$302.51 per bed per day

Provider

The Service List names Southern Cross Care (NSW & ACT) Limited, a religious not-for-profit organisation, as its provider.

Sources: Service List, as at ; Star Ratings, as at .

All residential homes listed for Southern Cross Care (NSW & ACT) Limited

Other residential homes nearby

Up to 6 homes within 20 km in the same state, chosen by straight-line distance between Service List locations and listed by suburb.

All residential homes in Tweed, NSW

Data source

Service information: Service List, edition 2025-06-30.

Ratings, care minutes, quality measures, residents' survey answers and regulatory decisions: Star Ratings, edition 2026-08-01.

Provider registration: ACQSC provider register, edition 2026-08-13.

Photos: Southern Cross Care (NSW & ACT), copied . Is one of these yours?