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Aged Care Compass

Estia Health Epping - The Poplars

64-66 Norfolk Road, Epping NSW 2121

Brick entrance with balconies and a landscaped pathReception desk and lounge seating beneath a coffered ceilingLandscaped courtyard between two-storey brick wings+1 photograph — starting at photograph 5 of this home’s 5

Photos: Estia Health, copied . Is one of these yours?

Overview

Estia Health Epping - The Poplars is a residential aged care home in Epping NSW 2121, in the Parramatta local government area.

Sources: Service List, as at .

Overall Star Rating
4 out of 5
Registered places
106
Provider register entry
ESTIA INVESTMENTS PTY. LTD.
Registration status
Registered

Quality

Source: Star Ratings, as at

Every figure here is published by the Department of Health, Disability and Ageing. Aged Care Compass publishes them unchanged and does not rate homes itself.

Residents' experience
4 out of 5
Compliance
5 out of 5
Staffing
3 out of 5
Quality measures
3 out of 5

What residents said

Source: Star Ratings, as at · Survey conducted in 2025

An independent team surveys residents for the Residents' experience rating. Each figure is the percentage of residents surveyed who gave that answer.

  1. Do you like the food here?

    Always
    35%
    Most of the time
    45%
    Some of the time
    20%
    Never
    0%

  2. Do you feel safe here?

    Always
    85%
    Most of the time
    10%
    Some of the time
    5%
    Never
    0%

  3. Is this place well run?

    Always
    50%
    Most of the time
    40%
    Some of the time
    10%
    Never
    0%

  4. Do you get the care you need?

    Always
    75%
    Most of the time
    25%
    Some of the time
    0%
    Never
    0%

  5. Do staff know what they are doing?

    Always
    65%
    Most of the time
    30%
    Some of the time
    5%
    Never
    0%

  6. Are you encouraged to do as much as possible for yourself?

    Always
    90%
    Most of the time
    10%
    Some of the time
    0%
    Never
    0%

  7. Do staff explain things to you?

    Always
    55%
    Most of the time
    45%
    Some of the time
    0%
    Never
    0%

  8. Do staff treat you with respect?

    Always
    70%
    Most of the time
    30%
    Some of the time
    0%
    Never
    0%

  9. Do staff follow up when you raise things with them?

    Always
    65%
    Most of the time
    35%
    Some of the time
    0%
    Never
    0%

  10. Are staff kind and caring?

    Always
    70%
    Most of the time
    30%
    Some of the time
    0%
    Never
    0%

  11. Do you have a say in your daily activities?

    Always
    100%
    Most of the time
    0%
    Some of the time
    0%
    Never
    0%

  12. How likely are you to recommend this residential aged care home to someone?

    Always
    80%
    Most of the time
    15%
    Some of the time
    0%
    Never
    5%

Questions and answer options are shown as the Department of Health, Disability and Ageing publishes them. Figures are rounded, so one question's answers may not add to 100.

Regulatory decisions

Source: Star Ratings, as at

The Star Ratings extract names the main regulatory decision that informs a home's Compliance rating. It may be a decision that is no longer in force.

Decision
Directions - To revise Plans for Continuous Improvements (PCI)
Applied
Ends
Compliance rating reason, as published
No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

This is not a full compliance history. The Aged Care Quality and Safety Commission publishes its regulatory decisions at agedcarequality.gov.au.

Quality measures

Source: Star Ratings, as at · Measured January to March 2026

The Quality measures star rating is calculated from these areas of care. Each figure is the percentage of residents affected. Lower is better.

MeasureThis homeMedian across homes
Had a fall risk-adjusted39%30%
Major injury from a fall risk-adjusted0%1%
Pressure injuries risk-adjusted1%0%
Significant unplanned weight loss risk-adjusted8%7%
Restrictive practices used7%17%
Prescribed nine or more medicines31%35%
Antipsychotics without a psychosis diagnosis4%9%

* Risk-adjusted by the Department of Health, Disability and Ageing.

Median calculated by Aged Care Compass across homes in this directory with a published figure.

Care minutes

Source: Star Ratings, as at · Measured January to March 2026

Care-minute targets reflect residents' assessed acuity; a higher target is not a higher standard.

Up to 10% of the registered nurse target can be met by enrolled nurses.

Actual care minutes
233 minutes per resident per day
Target care minutes
231 minutes per resident per day
Difference
+2 min
Actual registered nurse minutes
47 minutes per resident per day
Target registered nurse minutes
46 minutes per resident per day
Registered nurse difference
+1 min

Funding

Source: Service List, as at

Annual Commonwealth funding (2024-25)
$11,375,521.23
Funding per bed per day
$294.02 per bed per day

Provider

The Service List names Estia Investments Pty Ltd, a private for-profit organisation, as its provider.

Sources: Service List, as at ; Star Ratings, as at .

All residential homes listed for Estia Investments Pty Ltd

Other residential homes nearby

Up to 6 homes within 20 km in the same state, chosen by straight-line distance between Service List locations and listed by suburb.

All residential homes in Parramatta, NSW

Data source

Service information: Service List, edition 2025-06-30.

Ratings, care minutes, quality measures, residents' survey answers and regulatory decisions: Star Ratings, edition 2026-08-01.

Provider registration: ACQSC provider register, edition 2026-08-13.

Call Estia Health on 1300 682 833

Photos: Estia Health, copied . Is one of these yours?